Refund policy

I. TIME LIMIT AND PROCEDURE FOR REQUESTING A RETURN

Customers may request a return within fourteen (14) days from the date on which the Order is received.

Where the Customer benefits from a statutory right of withdrawal under applicable consumer law, this fourteen (14) day period applies in accordance with such mandatory legislation.

All return requests must be registered through Leesha’s dedicated return platform:

https://returns.futurlog.com/ShilohHeritage

The Customer must complete the return request by following the instructions provided on the platform.

The return request registered on the platform will be used by Leesha for the identification, authorization, tracking and processing of the return.

Where mandatory consumer legislation permits the Customer to exercise a statutory right of withdrawal by another means, such statutory right shall not be affected. However, the Customer may still be required to register the return on the platform for logistical identification and processing.

II. RETURN PROCEDURE

Once the return request has been registered, the Customer must return the Products without undue delay.

Where a statutory right of withdrawal applies, the Products must be shipped within the period required by the applicable mandatory legislation.

For all other returns accepted under Leesha’s contractual return policy, the Products must be shipped within fourteen (14) days following approval of the return request.

The Customer must:

1. go to the return platform:
   https://returns.futurlog.com/ShilohHeritage;

2. complete the return request by following the instructions provided;

3. print the return form generated by the platform;

4. place the printed return form inside the parcel.

CONDITION OF RETURNED PRODUCTS

Products must be returned complete, with all accessories and presentation elements supplied with the Order.

Shoes may only be tried on indoors, on a clean, dry, smooth and non-abrasive surface.

Shoes must not be worn outdoors.

The soles, heels, leather, suede, lining, accessories and other components must not show signs of use beyond what is reasonably necessary to try on the Product and check its size, fit and characteristics.

The original shoe box must be placed inside a protective outer shipping box. Shipping labels, adhesive tape, writing or any other markings must not be placed directly on the original shoe box.

All returned Products are inspected upon receipt.

In particular, shoes showing dirty, scratched, marked, abraded or worn soles or heels, stains, damage to leather or suede, or any other evidence of use beyond a normal indoor fitting may be considered used or depreciated.

For returns made under Leesha’s contractual return policy, Leesha reserves the right to refuse the return of a Product that has been worn, used, damaged or returned in a condition that prevents it from being resold as new.

Where the Customer benefits from a mandatory statutory right of withdrawal, any depreciation resulting from handling or use beyond what is necessary to establish the nature, characteristics and proper functioning of the Product may be deducted from the amount refunded, to the extent permitted by applicable law.

The amount of such depreciation may take into account the actual loss in value of the Product, including any necessary restoration costs and the loss of value resulting from the Product no longer being capable of being sold as new.

ORDERS DELIVERED IN METROPOLITAN FRANCE

Once the return request has been registered through the platform, the Customer will receive a prepaid return shipping label.

The Customer must:

• print the return shipping label and securely attach it to the outside of the shipping parcel;

• place the printed return form inside the parcel;

• drop off the parcel according to the carrier instructions provided with the return label.

Return shipping costs using this prepaid label are covered by Leesha only for Orders originally delivered in Metropolitan France and returned from Metropolitan France.

ORDERS DELIVERED OUTSIDE METROPOLITAN FRANCE

For all Orders delivered outside Metropolitan France, all return shipping costs are borne exclusively by the Customer.

Leesha does not provide or reimburse return shipping costs for such returns, except where reimbursement is expressly required by mandatory applicable law in connection with a defective or non-compliant Product.

The Customer is responsible for arranging and paying for the return shipment to Leesha’s designated return address.

The Customer bears the risks associated with the return shipment until the parcel has been received at the designated return location.

Considering the value of the Products, Customers are strongly advised to use a trackable shipping service and insurance covering the full value of the returned Products.

RETURNS FROM OUTSIDE THE EUROPEAN UNION

For all returns shipped from outside the European Union, the Customer is responsible for completing all customs formalities required by the selected carrier and customs authorities.

The shipment must be clearly declared as:

RETURN OF GOODS / RETURNED MERCHANDISE

The Customer must ensure that the shipment is declared as the return to France of previously exported merchandise and not as a new commercial sale or import.

The Customer is responsible for providing the carrier with all documents and information required to process the shipment correctly as returned merchandise.

An incorrect, incomplete or missing customs declaration may result in customs duties, import VAT, brokerage charges, handling charges, customs clearance fees or other charges being imposed when the parcel enters France.

Any such charges resulting from an incorrect or incomplete declaration attributable to the Customer shall remain the Customer’s responsibility and may be deducted from any amount otherwise refundable to the Customer, to the extent permitted by applicable law.

Products must be returned to:

Houtch – FUTURLOG / SOH
Av. Jean-Jacques Ségard
59554 Tilloy-lez-Cambrai
France

III. REFUNDS

Returned Products are inspected upon receipt before the return is finalized.

For returns made under Leesha’s contractual return policy, refunds will only be issued for Products returned in accordance with the conditions set out above.

Where a mandatory statutory right of withdrawal applies, refunds will be processed within the time limits required by the applicable legislation.

Except where mandatory applicable law provides otherwise, Leesha may withhold the refund until the returned Products have been received.

Refunds are made using the same payment method used for the original purchase, unless otherwise agreed with the Customer.

The amount refunded for the Product corresponds to the amount actually paid to Leesha for that Product.

For Orders invoiced without VAT, the refund will therefore correspond to the net amount actually paid to Leesha.

Customs duties, import VAT, local taxes, brokerage fees, customs clearance charges or any other amounts paid directly by the Customer to customs authorities, a carrier, a broker or any other third party are not amounts collected by Leesha and are therefore not refundable by Leesha.

ORIGINAL SHIPPING COSTS

Except where reimbursement is required by mandatory applicable consumer legislation, original shipping and delivery charges are non-refundable.

In particular, for Customers who do not benefit from a mandatory statutory right requiring reimbursement of the original standard delivery charge, Leesha will refund the price of the returned Product only.

Where mandatory consumer legislation requires reimbursement of the original delivery charge, such reimbursement will be limited to the cost of the least expensive standard delivery method offered by Leesha for the Order.

Any additional amount paid by the Customer for express, priority or other upgraded shipping is non-refundable.

GIFT CARDS

Orders paid using an electronic gift card will be refunded by crediting the corresponding amount back to an electronic gift card or equivalent store credit.

DAMAGED, USED OR DEPRECIATED PRODUCTS

For returns governed solely by Leesha’s contractual return policy, Leesha reserves the right to refuse a refund where the Product has been worn, used, damaged, altered, soiled or returned in a condition that prevents it from being resold as new.

Where a mandatory statutory right of withdrawal applies, Leesha reserves the right to deduct from the refund any loss in value resulting from handling or use of the Product beyond what is necessary to establish its nature, characteristics and proper functioning.

Nothing in this Return Policy limits any mandatory legal rights applicable to defective or non-compliant Products.