Privacy policy
I. INTRODUCTION
This Privacy Policy explains how our company, in compliance with the General Data Protection Regulation (GDPR) and French law, uses your personal data when you visit our website and interact with us. We encourage you to read this policy carefully to understand why we collect your data and how it is protected.
II.THE PERSONAL DATA WE COLLECT
Personal data, or personal information, refers to any information relating to natural persons who can be identified or who are identifiable, directly from the information in question. We can distinguish between different types of personal data :
- identity data includes the title, the first name, the surname, the username or a similar identifier, as well as an encrypted version of an identifier/password.
- contact data includes addresses (e-mail and postal), telephone numbers or any other means of contacting the user directly.
- technical data includes your IP address, connection data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access this Website. These data are used to measure the Website's audience.
- Economic and payment information: your bank details (please note that all payment transactions are encrypted by the receiving bank, we do not keep any card numbers), information on your purchases, orders, returns, etc.
- Additional Personal Information: You may also provide us with other personal information such as your date of birth, gender, ... We are the only ones who collect and store this additional information, we use it in our analyses to improve our services.
When we ask you to enter your personal data to access a feature, some data are entered in mandatory fields since they are data that we need to enable you to access this feature (for example, to deliver a package to you we need your postal address).
It is important that the personal information shared about you is correct and up to date. Please inform us of any changes in information.
Please note that if you choose not to share data with us, we may not be able to provide you with the requested services.
III. USE OF YOUR PERSONAL DATA
We only use personal data, in accordance with the law, in the following cases:
•to reply to requests for information via our forms,
•to perform audience measurements on our Website.
Under no circumstances will the owner of this Website sell your personal data.
IV. USE OF COOKIES
With your consent, we use cookies and other similar technologies to assist your browsing on our Website by adapting it to your equipment or search engine and to offer you products that match your shopping habits.
- Usage data - this information includes the products and services you have purchased from us and how you use our Website and our applications.
- Technical data - this information includes:
- Your IP address, your search engine and its version, your location and time zone, your browser plug-in, the operating system and platform, but also other technical data about the device you use to browse our Website.
- Information about your visit, including URLs and click paths, to and from our Website (including date and time); the products you have browsed or searched for; page response times, download errors, time spent on pages, interaction on pages (such as clicks and cursor movements), the way you leave pages.
You can manage your cookie preferences at any time through our preference center, in accordance with CNIL recommendations.
V. WHY DO WE USE YOUR PERSONAL DATA?
Depending on the type of data we have about you, we may process it for the following purposes :
- To manage your registration as a user of our Website: if you wish to use our services, we need to process your data to identify you as a user of the Website and allow you to access the various features and personalized
services. You can delete your account at any time by contacting us.
- To fulfill a purchasing contract with you: your data are used to keep you updated on the status of your order, prepare your order, accept your payment, give you access to after-sales service, and have your order refunded. They also allow us to prevent possible fraud against you and against us when a purchase is made. If we consider the action to be fraudulent, this processing enables us to block the transaction.
- To reply to requests made to customer service
- To improve our services: when using our Website, you are informed that we process your browsing and purchase data for analysis and statistics purposes. They allow us to better understand how you use our Website and, therefore, they help us improve its usability and the quality of its services.
- For marketing purposes: if you subscribe to our Newsletter, we process your data to manage your subscription and send you targeted information via email or SMS according to the preferences you have given us. We may also contact you via push notifications if you have subscribed to this service. We need your consent for all direct marketing. You can also unsubscribe from our communications at any time (for example, to unsubscribe from the newsletter, simply click on the "Click here to unsubscribe" button at the bottom of all our newsletters and confirm your wish to unsubscribe).
In the event that you have given us your consent to receive direct marketing content, whether through our newsletter or push notification, we may use the information you have provided to us for the following purposes :
•Sharing of information about our events, products, services, current offers
•Recommendations on certain products or services that may be of interest to you
•Customer research to better understand your expectations regarding our products and services offered by our Website.
VI. THIRD PARTIES
We may share your information with third parties for the following purposes, for example:
– Payment service providers, to process your payment;
– Delivery companies, to ship your order;
– Credit agencies and fraud prevention services, to verify your credit and identity;
– Analytics software providers, to process your information and enhance your shopping experience on our website.
We require all third parties to respect the security of your personal information and to process it in compliance with the law. Third parties are only authorized to use your personal data according to our instructions and not for their own purposes.
VII. DATA SECURITY
We have implemented security measures to protect the integrity of our website platform and, by extension, your personal data. In addition, the HTTPS protocol ensures the encryption and integrity of data transfers over the network.
We also benefit from the robust security measures provided by our hosting service.
VIII. YOUR LEGAL RIGHTS
In accordance with the French data protection act of January 6 th, 1978, as amended by the law of August 6 th, 2004, Customers have the right to access, rectify, modify and delete data concerning them.
- The right of access to data: gives you the opportunity to receive a copy of the personal information we hold about you.
- The right to rectification: gives you the opportunity to request the correction of inaccurate information about yourself.
- The right to delete your personal data: gives you the opportunity to ask us to delete your data.
- Right of opposition: allows you to object to the use of personal data. Regardless of the purpose or legal basis under which we process your data, you can therefore send us an e-mail at any time and at no cost to benefit from your rights.
Regardless of the purpose or legal basis for which we process your data, you can therefore send us an e-mail at any time to obtain your rights. Email address: contact@shiloh-heritage.com
IX. SECURITY OF YOUR PERSONAL INFORMATION
When creating an account, you choose a password. You are responsible for keeping this password confidential.
This is why we recommend you choose an effective password and do not share it.
We recommend that you connect only to secure networks, preferably private networks. Be aware of the risks involved on public Wi-Fi networks.
If you receive an email claiming to be the brand we work for and asking you to provide personal information, please do not reply and forward this email to us so that we can take the necessary action.
All our service providers work within the European Economic Area (EEA) and must therefore comply with the same legislation as us. Where some may be located outside this area, we can assure you that your data will be transferred with the appropriate care.
X. THE STORAGE TIME OF YOUR PERSONAL DATA
We will keep your data for as long as you remain a customer but also afterwards, in order to answer any questions, complaints, or to maintain all the data necessary to meet legal, accounting or analytical requirements.
We may also retain your data for research or statistical analysis.
More specifically:
As part of a subscription to our newsletter, we will not contact you again if you have not opened our newsletters for over three years.
Any amendments to this policy will be updated on this page, if appropriate. You will be notified of this by e-mail.
XI. DATA PROTECTION
The personal information collected in the context of distance selling is mandatory, as this information is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential. Failure to provide this information implies the automatic rejection of the order.
The security protocol guarantees total confidentiality of the information transmitted. Leesha undertakes not to transmit or exploit any personal information of its Customers (under the French "Data Protection and CivilLiberties" N° 78-17) unless it is strictly related to its activity.
In accordance with the "Data Protection Act "No. 78-017 of 6 January 1978, the customer has the right to access, rectify and oppose any communication of personal information concerning him/her. To exercise this right, the Customer must make a request to Leesha by e-mail to contact@shiloh-heritage.com
The processing of personal data relating to Users is subject to a declaration to the Commission Nationale de l'Informatique et des libertés (CNIL): n°13591103.
XII. INTELLECTUAL PROPERTY
All the elements of the Website, whether visual or audio, are reserved under copyright law as well as intellectual and artistic property rights, around the world. Any total or partial reproduction of the Website is strictly prohibited without prior consent. Failure to comply with this obligation constitutes an infringement punishable by civil and criminal law. Similarly, any process, particularly framing or deep-linking techniques, is strictly prohibited, unless specifically authorized in writing by the Website.
The name "SHILOH HERITAGE" has been registered as a trademark with the INPI (French National Institute of Industrial Property) under trademark n°4550147. Consequently, any reproduction of this trademark by the Customer, not authorized by Leesha, constitutes an act of counterfeiting that may result in criminal and civil penalties.
The Customer therefore refrains from any infringement of the "SHILOH HERITAGE" trademark. It is strictly forbidden to use or reproduce the name "SHILOH HERITAGE", for any reason whatsoever, and on any medium whatsoever, without the prior written consent of Leesha.
XIII. CHANGES TO THE PRIVACY POLICY
Updates to this policy will be posted on this page and, where appropriate, communicated by email.
